User

 

QKEMI – GOOGLE PAY RECHARGE PROTOCOL

Recharge Agreement

This Qkemi User Recharge Agreement (hereinafter referred to as "this Agreement") sets out the rights and obligations of users (hereinafter referred to as "you") when purchasing virtual currency and using the products and services provided by Qkemi (hereinafter referred to as "Qkemi" or the "Platform").

Before agreeing to this Agreement, please read and fully understand its terms and conditions, as well as the applicable laws and regulations governing online information services.

If you disagree with any provision of this Agreement, you may choose not to use the recharge services. By using these services, you agree to comply with this Agreement and any amendments made to it from time to time.

You must be at least 18 years old to use these services unless otherwise permitted by applicable law and the specific eligibility requirements set out in this Agreement.

Article 1: General Provisions

1.1 Qkemi is a video-based social platform that enables users to participate in live video sessions, watch live broadcasts, engage in video chats, and interact with other registered users through text, voice, video, virtual gifts, and other available features. Qkemi may provide virtual gifts, technical support, and other services to facilitate social interaction.

1.2 You acknowledge that certain services and features may require payment. You agree to pay the applicable fees according to the recharge rules published by Qkemi. The Platform will apply its recharge rules consistently to users in comparable circumstances, subject to applicable terms and conditions.

1.3 Qkemi reserves the right to revise or update this Agreement, its platform rules, and its codes of conduct from time to time. Where required, we will notify users of material changes and obtain renewed acceptance before applying them. Please review this Agreement periodically.

Article 2: Service Rules

2.1 "Gold Coins" are virtual currency provided by Qkemi for use within the Platform. You may use Gold Coins to purchase eligible virtual products and services, including virtual gifts for broadcasters or other users. Gold Coins have no cash value and cannot be exchanged for Singapore dollars or other real-world currencies, except where required by applicable law.

You should purchase only the amount of Gold Coins you reasonably intend to use.

2.2 You may purchase Gold Coins through the Qkemi mobile application using the available payment methods. The applicable exchange rate and available packages will be displayed in the application at the time of purchase.

2.3 Qkemi reserves the right to change, adjust, suspend, or discontinue the rules governing the purchase of Gold Coins, including purchases through Google Play or Google Pay, where applicable, subject to applicable laws and platform requirements. Any changes will be communicated through the Qkemi application or other appropriate channels when required.

2.4 When making a recharge, you must carefully verify your account information and confirm the selected transaction details before completing the purchase. If a recharge is credited to the wrong account due to incorrect information or user error, Qkemi will review the circumstances and handle the matter in accordance with applicable law and its refund policies.

2.5 If you attempt to recharge through unauthorized, fraudulent, or unsupported methods, Qkemi cannot guarantee that the transaction will be completed successfully. Qkemi may restrict recharge services or suspend an account involved in such activity, subject to applicable law and its account enforcement policies.

2.6 Once a recharge has been successfully completed, the purchased Gold Coins will be credited to your Qkemi account. Gold Coins are generally non-refundable and cannot be exchanged for cash, except where a refund or other remedy is required by applicable law or the applicable payment provider's policies.

2.7 If Qkemi identifies a processing error caused by a system failure or another technical issue, we may correct the error after providing appropriate notice. If you receive fewer Gold Coins than you purchased, Qkemi will take reasonable steps to credit the missing amount after confirming the error. If you receive more Gold Coins than you purchased, Qkemi may correct the balance after notifying you and providing an appropriate explanation, subject to applicable law.

Article 3: Rights and Responsibilities

3.1 You may check your Gold Coin balance in the Qkemi mobile application at any time. If you believe that a transaction record is incorrect, please contact Qkemi support promptly. We will review the transaction and correct any confirmed errors.

3.2 Qkemi may introduce reasonable transaction security measures, including purchase limits, transaction frequency limits, and verification requirements. These measures are intended to protect users and maintain the security of the Platform.

3.3 Payments may be processed by third-party payment providers, including Google Play, Google Pay where available, or other supported payment services. Those providers are responsible for the payment-processing services they provide, subject to their own terms and applicable law. Qkemi remains responsible for its own obligations under applicable law.

3.4 When making a recharge, you must ensure that you are authorized to use the payment account associated with your transaction. You must not use another person's payment account without permission or violate the rights of any third party.

3.5 You are responsible for maintaining the security of your Qkemi account and payment credentials. Qkemi may not be responsible for losses caused by circumstances attributable to you, including:

1. Failure to follow this Agreement or the applicable Platform rules.

2. An invalid, lost, compromised, or suspended Qkemi account.

3. Sharing your password or authentication credentials with unauthorized persons.

4. Fraudulent or unauthorized transactions resulting from your intentional misconduct or negligence, to the extent permitted by applicable law.

3.6 Qkemi may experience service interruptions or technical failures that affect purchases or the availability of virtual currency. Where permitted by law, Qkemi will not be liable for interruptions caused by circumstances beyond its reasonable control, including:

1. Announced system maintenance, upgrades, or technical adjustments.

2. Telecommunications or equipment failures affecting data transmission.

3. Natural disasters, power outages, war, terrorist attacks, government restrictions, or other force majeure events.

4. Cyberattacks, technical failures, telecommunications disruptions, website upgrades, or problems involving third-party services.

Nothing in this section excludes liability that cannot lawfully be excluded.

Article 4: Violations and Enforcement

4.1 Qkemi may suspend or terminate recharge services if:

1. You provide materially false or misleading account information.

2. You violate the purchase rules set out in this Agreement.

3. You violate the Qkemi community guidelines or live-streaming rules.

Qkemi may also suspend or discontinue some or all recharge services where reasonably necessary for security, legal compliance, maintenance, or operational reasons. We will provide notice where required by applicable law.

4.2 If you use Google Play or another payment service unlawfully, or purchase Gold Coins through unauthorized channels, Qkemi may investigate the activity and take appropriate action, including restricting transactions or suspending the relevant account.

4.3 If you use improper means to recharge an account, obtain or trade Gold Coins, acquire virtual gifts, or receive platform rewards, including by exploiting system vulnerabilities, using unauthorized plugins, or engaging in fraudulent activity, Qkemi may reverse improper credits where appropriate, restrict the relevant account, or suspend access to services, subject to applicable law.

4.4 Users must not use recharge services to conduct illegal activities. Qkemi may suspend or terminate access to the Service in response to violations and may refer serious matters to the appropriate authorities where required or permitted by law.

4.5 If you violate applicable laws, this Agreement, the Qkemi User Agreement, or other applicable Platform rules, Qkemi may temporarily or permanently suspend your account depending on the circumstances.

Where an account is suspended or terminated, the use of any remaining Gold Coins may be restricted. Any deduction, forfeiture, or refund of remaining balances will be handled in accordance with applicable law and the relevant platform policies.

Article 5: Recharge Rules for Minors

5.1 Parents and legal guardians should supervise minors' use of online services and take reasonable steps to prevent unauthorized purchases through their accounts or payment methods. Guardians should also help minors understand online safety and responsible spending.

5.2 Qkemi's services and paid features are intended for users who meet the applicable minimum age requirements. Users under 18 must comply with applicable laws, platform age restrictions, and any required parental consent rules. Where the law requires a user to be at least 18 years old to make a purchase, that requirement must be followed.

Qkemi may investigate purchases made by minors and handle refund requests in accordance with applicable law and the relevant payment provider's policies.

Article 6: Confidentiality Obligations

6.1 During your use of Qkemi, you may receive confidential or non-public information relating to the Platform, its business, technology, operations, users, or partners. Such information may include technical information, business plans, administrative documents, service fees, pricing arrangements, customer lists, broadcaster lists, contact information, and other information that is not publicly available.

You must not misuse or disclose confidential information obtained through your use of the Platform.

6.2 Unless you have prior written authorization or consent from Qkemi, you must not:

1. Disclose confidential information to third parties or publish it to the public.

2. Use Qkemi's trade secrets or confidential information for purposes unrelated to the legitimate use of the Service.

6.3 These confidentiality obligations will continue after this Agreement ends, to the extent permitted by applicable law.

Article 7: Modification, Cancellation, and Termination

7.1 Qkemi may modify or terminate this Agreement where necessary, subject to applicable law and any required notice.

7.2 Qkemi may suspend or terminate this Agreement if:

1. You violate the statements or commitments made in this Agreement.

2. Your conduct directly or indirectly causes unlawful harm to Qkemi or other users.

3. You violate applicable laws or regulations in Singapore or your jurisdiction.

4. You breach other obligations under this Agreement.

5. You fail to correct a material breach after receiving notice and a reasonable opportunity to remedy it, where applicable.

Article 8: Liability for Breach of Contract

8.1 You may be held responsible for losses, damages, and reasonable costs arising from your unlawful conduct or breach of this Agreement where such liability is established under applicable law. This may include claims brought by third parties as a result of your actions.

8.2 Qkemi may seek compensation for losses directly attributable to your breach of this Agreement, subject to applicable law.

Nothing in this Agreement limits any rights or remedies that cannot lawfully be excluded.

Article 9: Miscellaneous

9.1 Qkemi may update this Agreement from time to time. The latest version will be made available through the Qkemi application or another appropriate platform channel. If you do not agree to a revised Agreement, you should stop using the affected services. Continued use after changes take effect may constitute acceptance where permitted by applicable law and where any required notice or consent has been provided.

9.2 Any dispute relating to this Agreement should first be addressed through good-faith discussions between the parties. If you have questions or complaints regarding this recharge agreement, please contact us at info@qkemi.com.

9.3 If any provision of this Agreement is found to be invalid or unenforceable, in whole or in part, the remaining provisions will continue to apply to the extent permitted by law. The parties will seek to interpret or replace the affected provision in a manner that most closely reflects its original lawful purpose.